Refunds and payment issues
How refunds work and what to do if you were charged incorrectly
Last updated: February 17, 2025
We issue refunds when appropriate so you’re only charged for what you receive.
When we refund
- Order cancelled before the restaurant confirms.
- You didn’t receive the order (e.g. delivery failure).
- Wrong or missing items and we couldn’t fix it.
- Quality or safety issue (e.g. cold or incorrect food).
How refunds are processed
Refunds go back to the payment method you used, usually within 5–10 business days. Bank or card processing can add a few extra days.
Request a refund
- Open the order in Orders.
- Tap Help or Get help.
- Choose Refund or Issue with order and follow the steps.
You can also contact support with your order number and reason.
Disputed or incorrect charges
If you see a charge you don’t recognize or that’s wrong:
- Check Account → Order history to match the charge.
- If it’s wrong, use Help on that order or contact support.
- For fraud, contact your bank and contact us.
We’ll work with you and the payment provider to resolve it.